Shipping policy
Shipping Policy
Order Processing
Orders are fulfilled from Loveland, Colorado, United States.
In-stock copies normally dispatch within 1–2 business days. Made-to-order copies normally dispatch within 4–6 weeks because each tape is duplicated in real time and individually prepared.
If an order contains both in-stock and made-to-order items, the complete order will normally ship when all items are ready. Contact us before ordering if you would like to ask about separate shipments. Additional shipping charges may apply.
Trade Shows, Travel, and Temporary Closures
Music On Reels is a small specialist operation, and our team periodically travels for trade shows, recording projects, and other professional commitments. During these periods, order processing, dispatch, and responses to inquiries may take longer than usual.
When a known closure or significant delay is expected, we will place a notice on the website indicating the affected dates and anticipated resumption of shipping.
Customers may request cancellation and a full refund for an order that has not entered production or been dispatched.
Our Loveland address is a production and shipping location, not a retail storefront with regular public opening hours. Returns and visits must be arranged with us in advance.
Shipping Rates and Services
Available shipping services and their prices are calculated at checkout according to the destination, package weight, and selected carrier service.
United States orders may be offered:
• USPS Media Mail
• USPS Priority Mail
• UPS Ground
Canadian and other eligible international orders may be offered:
• USPS First-Class Package International
• USPS Priority Mail International
• UPS Worldwide Expedited
• UPS Worldwide Saver
Only services available for the customer’s address will appear at checkout.
Delivery Estimates
Transit times shown at checkout are carrier estimates and begin after the order has been dispatched. Processing time and carrier transit time are separate.
Delivery dates are not guaranteed. Weather, customs inspections, carrier disruptions, holidays, and other circumstances outside our control may cause delays.
Tracking
Tracking information will be provided when available after an order ships. Tracking updates are supplied by the carrier and may take time to appear.
International Orders, Duties, and Taxes
We ship only to the countries available for selection at checkout.
International customers are responsible for any customs duties, import taxes, VAT, brokerage charges, or other fees imposed by the destination country, unless those charges are expressly collected during checkout.
Customs processing may delay delivery. Music On Reels cannot control customs decisions or clearance times.
Shipping Addresses and Returned Packages
Customers are responsible for providing a complete and accurate delivery address. Contact us immediately if an address needs correction. We cannot guarantee that an address can be changed after fulfillment begins.
If a package is returned because the address was incorrect or incomplete, delivery was refused, or required customs charges were not paid, the customer may be responsible for the cost of reshipping it. Any refund will be handled according to our Return and Refund Policy, less nonrefundable shipping or carrier charges where permitted by law.
Damaged or Missing Orders
If an order arrives damaged, retain the item and all packaging and contact office@musiconreels.com promptly. Include the order number, a description of the problem, and photographs when relevant.
If tracking shows no delivery or a shipment appears lost, contact us so we can investigate with the carrier.
Questions
Email is the best way to reach us. Because the office is not continuously staffed, telephone calls may not be answered immediately.
Music On Reels
office@musiconreels.com
+1 971-371-6456