Refund policy

Return and Refund Policy

We accept return requests made within 30 days after an order is delivered.

Return Eligibility

To qualify for a change-of-mind return, the item must be unused, unplayed, in its original condition, and returned with its original packaging and proof of purchase.

Because our products are prerecorded audio media, tapes that have been opened, played, or otherwise used are not eligible for change-of-mind returns. This restriction does not apply when an item is defective, damaged, incorrectly supplied, or when applicable law provides otherwise.

To request a return, contact us at office@musiconreels.com before sending anything back. Approved returns should be sent to:

Music On Reels
2016 Dotsero Ave
Loveland, CO 80538
United States

Items returned without prior authorization may not be accepted.

Return Shipping

Customers are responsible for return-shipping costs on change-of-mind returns. Original shipping charges are not refundable unless required by applicable law.

If an item is defective, damaged during shipment, or incorrectly supplied, Music On Reels will cover the reasonable cost of returning or replacing it. Please retain the item and all packaging until we provide instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order after delivery. If an item arrives damaged, is defective, or differs from what you ordered, contact us promptly at office@musiconreels.com. Include your order number, a description of the issue, and photographs of the item and packaging when relevant.

We will evaluate the issue and, when appropriate, arrange a replacement, repair, or refund.

Made-to-Order Items and Cancellations

Some copies are duplicated after an order is placed. Contact us as soon as possible if you wish to cancel an order. Orders may be cancelled for a full refund before duplication or fulfillment begins.

Once production or fulfillment has begun, cancellation may not be possible. This does not limit any cancellation or return right provided by applicable law.

Exchanges

To exchange an eligible item, contact us first. Once the return is approved, you may place a separate order for the replacement item.

European Union Customers

If an order is shipped to the European Union, you may have a statutory right to cancel the purchase within 14 days after delivery without providing a reason. Exceptions may apply, including to sealed audio recordings after the seal has been broken and to certain goods made to a customer’s specifications.

Customers exercising a statutory change-of-mind right are generally responsible for return-shipping costs unless applicable law requires otherwise. Nothing in this policy limits consumer rights that cannot legally be waived.

Refunds

We will notify you after receiving and inspecting an authorized return. If approved, the refund will be issued to the original payment method within 10 business days.

Your bank or card provider may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, contact office@musiconreels.com.